About us

This is Luware.

We build cloud native solutions for contact center, service desk and compliance recording that make communication easier, more secure and more flexible. With Luware Nimbus and Luware Recording, we help organizations worldwide reduce complexity and improve collaboration.

Who We Are

Luware is an international provider of cloud native SaaS solutions for contact center, service desk and compliance recording. Our mission: simplify communication, ensure compliance, empower businesses.

Today

More than 150 employees, over 1,150 customers and offices in Switzerland, Germany, Poland, the United Kingdom and the United States.

With the end of Skype for Business, we launched Luware Nimbus, our cloud native contact center solution.

2021

The Birth of Luware Nimbus

2020

Pandemic as Accelerator

Covid accelerated remote work and triggered our shift to a cloud-first provider.

Customer base grew to 100+ companies, including a UBS contract for 30,000 users.

2016

Growth and Major Deal

2012

Early Recognition

Awarded Microsoft Partner of the Year and achieved Microsoft Gold Partner Status.

Launch of Luware Recording for regulated industries – secure and compliant recording.

Early Innovation

Luware Recording

2010

Foundation and Vision

Founded by Michael Jakob, Andreas Kobler and Philipp Beck in Zurich’s Technopark. Based on their bachelor thesis integrating Unified Communications with contact center functions.

LUW_aboutus_growth_bg

Our Growth

Luware continues to grow as a trusted provider of cloud native contact center and compliance recording solutions.

150+ employees worldwide

5 international offices

In Switzerland, Germany, Poland, the United Kingdom and the United States

1,150+ customers

Across finance, insurance, manufacturing, retail and many other industries

What we do

Our solutions are designed for scalability, flexibility and continuous innovation, helping organizations simplify communication and ensure compliance.

Contact Center & Service Desk

Cloud native solution that unifies customer interactions, improves service workflows and enables seamless collaboration.

Compliance & Quality Recording

Secure, compliant and scalable recording solution for regulated industries, ensuring reliability, transparency and audit readiness.

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Management Team

Luware’s management team combines entrepreneurial spirit and deep expertise in enterprise communication. Together with all Luwarians, they shape our growth, drive innovation and create long-term customer success.

Learn more

Luwarians

Our people are at the heart of Luware. Together with all Luwarians, we foster a culture of trust, collaboration and innovation that drives long term success for our customers.

Customer Success team

Purpose

We exist to make enterprise communication simple, secure and human. Our purpose is to remove complexity so organizations can focus on their core mission.

Values and Attitude

We stand for openness, reliability and innovation. These values guide how we build our solutions, how we work together as a team and how we interact with our customers.

Customer Value and Audience

We empower enterprises in finance, insurance, manufacturing, retail and many other industries with solutions that simplify customer service, ensure compliance and strengthen collaboration.

Not sure what’s right for you?

Don’t worry, we are here to help. If you want to contact our team, explore a career at Luware or learn more about our partner network, you will find the right path here.

Become a Partner